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Covid-19 Business Update

Our prevention policy for Covid 19-last updated 6/12/21

Everyone at Valuemed medical supplies UK in our offices and warehouses and our delivery partners, are continuing to work very hard to ensure that we are able to get your medical supply orders to you as quickly and safely, and in line with all UK Government guidelines for UK businesses.

Thankfully levels of Covid 19 infection are currently still relatively low in our part of rural Norfolk, and have been low throughout the pandemic, and we have managed to maintain the service we offer, while following UK government guidelines.

    Covid 19 measures 

    • The health and safety of our staff, customers and delivery partners is always of the upmost importance to us.
    • Social distancing, use of hand sanitiser and sanitising sprays, regular lateral flow Covid testing and increased cleaning and hygiene measures in line with UK government guidelines are in place in our UK offices and warehouses, to protect our team and customers.
    • If you have any concerns, please do not hesitate to contact our customer support team by e-mail or telephone during our office hours. Contact information at bottom of this page
    • We will continue to monitor the scientific and UK government advice and will publish regular updates on our website.

    Dispatch times

    • So far dispatch times from our UK warehouses are unaffected.
    • Most orders placed before 3pm Monday to Friday are still being dispatched from us on the same day either by Royal Mail or courier.

    Delivery times 

    • While UK delivery times have improved considerably,  Covid-19 measures and seasonal pressure on the delivery services at this time of year, may slow some of the deliveries in some areas, due to staff shortages in the Royal Mail and the courier delivery companies. This varies from day to day and area to area.
    • We apologise for any inconvenience that this may cause to you.
    • Due to this your order may take a little longer than usual. We thank you for your continued patience and support.
    • For the quickest UK delivery, and the best chance of a next day UK delivery, please select Royal Mail Special Delivery or priority courier delivery
    • International deliveries by both courier and mail may also take longer than usual. 

    Next day delivery on medical supplies 

    The following next day UK delivery options have now been reinstated :

    • Royal Mail Special Delivery service 
    • Next business day guaranteed UK courier 
    • Next business day guaranteed UK courier delivery before mid day
    • UK Saturday courier delivery 

      International online delivery options 

      The international delivery options are unchanged but may take longer than usual currently depending on the country the goods are going to. Changes in customs regulations following Brexit are also impacting EU delivery times.

      Our delivery services to the Republic of Ireland is currently suspended due to problems with customs. (not Covid related as far as we know)

      • International Airsure Delivery
      • International Courier (Europe only)

      Safe Delivery 

      • To help ensure the safety of our customers and delivery partners, packages will usually be left at your doorstep where appropriate.
      • Please allow the delivery person or postman to move back before you collect your package.
      • If you would like to tell us a safe location to leave your package, please add delivery instructions in the notes when placing your order, or if ordering by telephone please advise the person processing your order, so that they can add it to order delivery information.

      Contact us by telephone or e-mail

      • If you have any concerns, or questions or you require any advice or assistance, please do not hesitate to contact us. We are always happy to help.
      • Our UK based customer support team can still be contacted by telephone as normal Monday to Friday 8.30 to 5.00pm, if you require any assistance or advice or would like to place a telephone order. 
      • Telephone Valuemed customer support team on 01263 731 168
      • Valuemed customer support team is also available by e-mail. 

       Valuemed Covid-19 update page last reviewed and updated 6/12/21