Covid-19 Business Update

Our prevention policy for Covid 19-last updated 26/6/20

  • We are working very hard to ensure that we are able to get your orders to you as quickly as possible and safely, and in line with all UK Government guidelines, and current social distancing advice on preventing the spread of Covid 19
  • The health and safety of our staff and customers is always of the upmost importance to us.
  • Social distancing and increased cleaning and hygiene measures in line with UK government guidelines are in place in our UK offices and warehouses, to protect our team and customers, and we are operating at normal staff capacity.
  • So far we have had no staff illness, and the day to day operations of the business are continuing.
  • If you have any concerns please do not hesitate to contact us by e-mail or telephone during our office hours. Contact information at bottom of this page
  • We will continue to monitor the scientific and UK government advice and will publish regular updates on our website and social media accounts. 

Dispatch times

  • So far dispatch times from our UK warehouse are unaffected.
  • Most order sreceived before 3pm Monday to Friday are still being dispatched from us on the same day either by Royal Mail or courier.
  • Both these delivery services have been affected by the current pandemic and so delivery times may be affected. See below for more information.

Delivery times 

  • Covid-19 measures are slowing some Royal Mail and Courier service delivery times, so please allow extra time for deliveries before contacting customer services.
  • We apologise for any inconvenience that this may cause
  • Due to this your order may take a little longer than usual.
  • We thank you for your continued patience and support during these exceptional times
  • For the quickest UK delivery please select Royal Mail 1st class or priority courier delivery
  • International deliveries by both courier and mail may also take longer tha usual. 

 

Next day delivery no longer guaranteed

As this is no longer within our control, we have had to remove the following next day guaranteed UK delivery services as both the Royal Mail and the courier service are no longer able to meet these due to the impact of Covid-19 on their delivery services. We are apologise for any inconvenience this may cause to you and thank you for your understanding.

The following next day UK delivery options have been removed from this site because they are no longer guaranteed

  • Royal Mail special delivery service 
  • Next business day UK courier delivery 
  • UK Saturday courier delivery 

Once the Royal Mail and our UK courier service are able to guarantee the next day delivery services above, they will be re-instated.

We are hoping that we will be able to reintroduce our express UK next day guaranteed delivery services again soon.

UK delivery options still available online

  • 1st Class Royal Mail delivery usually between 1-3 days £2.95
  • 2nd class Royal Mail delivery usually 3-7 days £1.95 Free when you spend over £20
  • Courier delivery mainland UK usually 1-2 business days, highland and islands longer. Courier delivery is free when you spend over £150

International online delivery options 

The international delivery options are unchanged but may take considerably longer than usual currently depending on the country the goods are going to

  • International Airsure Delivery
  • International Courier (Europe only)

Safe Delivery 

  • To help ensure the safety of our customers and delivery partners, packages will usually be left at your doorstep where appropriate.
  • Please allow the delivery person or postman to move back before you collect your package.
  • If you would like to tell us a safe location to leave your package, please add delivery instructions in the notes when placing your order, or if ordering by telephone please advise the person processing your order, so that they can add it to order delivery information.

Contact us by telephone or e-mail

  • If you have any concerns or you require any advice or assistance our UK based customer services team can still be contacted by telephone as normal Monday to Friday 8.30 to 4.30pm on 01263 731 168 or by e-mail. 

 

Covid-19 Business Update page last updated 26/6/20