Delivery

Valuemed medical supplies UK delivery information

Fast dispatch & discreet packaging

All orders received Monday to Friday before 3pm (excluding Bank Holidays) will be dispatched on the same day. Orders placed after 3pm on weekdays, on weekends, or on bank holidays will be dispatched the next working day. This means that an order placed after 3.00pm on a Friday, will not be dispatched until the following Monday ( unless that is a bank holiday) All of our outer packaging is discreet brown or white padded envelopes, grey courier bags or boxes with no company advertising or logos.

You can also select pickup as an option, and collect your order from our office in Aylsham, Norfolk during our office hours. 

You can select the following UK shipping options on the checkout page:

Please note the delivery time is the time after dispatch from us. These delivery times are likely to be longer over Christmas and new year period.

  • Royal Mail Tracked 24 
  • Royal Mail Tracked 48
  • Next Business Day Courier 
  • Saturday Courier Delivery  (UK mainland only)
  • Royal Mail Special Delivery 
  • UK Express Next Day Courier 
  • Pickup from our office in Norfolk NR11 6QT

    Under normal conditions (excludes Christmas and new year) your mail would be delivered as detailed below:

    • Royal Mail Tracked 24 £3.95 – Free when you spend over £50 (excludes Northern Ireland) Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 24 items within 1-2 working day of dispatch.
    • Royal Mail Tracked 48 £2.95 –Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 48 items within 2-3 working days of dispatch.
    • UK Courier £9.95. (Free when you spend over £250) Under normal circumstances delivery is usually next working day from dispatch if ordered Monday to Thursday before 3pm. Delivery will usually be 1-3 days when ordered overnight or on weekends. Excludes Northern Ireland.
    • UK Saturday Delivery Courier £14.95. Only available on orders over £75. Under normal circumstances delivery is usually on the next Saturday after dispatch. If ordered before 3pm on Friday delivery will be next day. UK mainland only excludes highlands, islands and Northern Ireland.
    • Royal Mail Special Delivery £9.95-£14.95- Signature or proof of delivery required so someone needs to be in to accept the deliveryFor orders up to £120 delivery charge is £9.95 and above this £14.95. Royal Mail guarantee to deliver all packages on the day after dispatch (this guarantee only applies to UK mainland and does not includes orders dispatched on a Friday which may be delivered Saturday but are not guaranteed to arrive on the Saturday, some may arrive Monday). Email notifications are automatically sent to the email address you used for your order. Please note that any Special Delivery orders placed after 3.30pm on a Friday will not be dispatched until the following Monday and thus will not be delivered until the Tuesday. This option is only available on small orders up to £249.99. No Sunday delivery.
    • UK Express Next Day Courier before 1pm £25.00  Delivery next working day after dispatch usually before 1pm (UK mainland) Highlands and islands may take longer. Excludes bank holidays and weekends. Order must be placed before 1pm Monday to Friday to guarantee next day day delivery.  Only available on orders over £75 in value. No delivery on Sundays. Priority packing and dispatch from our UK warehouse. 

    Pickup For Free

    If you are local to us and would prefer to collect your order, collection is available during our office hours Monday to Friday between 8.30 and 4.30pm, Collection is not available on evenings, weekends or bank holidays. Once you have processed your order online, our customer support team will contact you to arrange a collection time. If you select this option during checkout, goods may only be collected from our office in Aylsham, Norfolk-see address below.

    Address for pickup

    Access Diagnostic Tests UK Ltd
    Unit 19 Aylsham Business Estate
    Shepheards Close,
    Aylsham,
    Norfolk
    NR11 6SZ

    Delivery FAQ

    Is the packaging discreet?

    All our outer packaging is discreet padded envelopes, courier packs or parcels with no company advertising or logos.

    How long will you take to process my order for medical supplies?

    We aim to get your order into the next Royal Mail or courier collection available after you order is received. 

    We do not dispatch over weekends and process orders Monday to Friday with the last orders processed for delivery by 3.00 pm to enable processing for Royal Mail and Courier collections from our warehouse.

    How will I know when my order has been dispatched?

    Your medical supplies order will be processed, and you will be sent an e-mail or text notification that we have received the order and are processing it. You will then receive a second e-mail or text notifying you when the goods, have been dispatched.

    Please ensure you check the emails to ensure the delivery address you have given is complete, and that the correct postcode has been applied to both invoicing and delivery details.

    I did not receive an order confirmation, did the order go through?

    If you have placed an online order with us, but not received an email or text confirmation, please check you spam and junk (emails) as the order confirmations sometimes go into the junk folders. If you are unable to locate your order confirmation, it may be that you have entered your email incorrectly, so please email our customer support team, with the full name and delivery address on the order, so that they can resend your order confirmation.

      When will I get my order?

      This will depend on the delivery service that you select at checkout. See above information for expected delivery times.

      Is a signature required?

      Normally if you select recorded delivery, express or special delivery, courier service or international Airsure a signature is required on delivery although this may not be required currently. Many couriers are now taking a photo instead. Where a "recorded" or courier delivery service is used, we will e-mail the parcel reference number to you upon dispatch.

      Do you offer express next day delivery on medical supplies?

      Yes you can select express UK delivery options at checkout. International deliveries are taking longer currently.

      What do I do if my medical supplies order does not arrive when expected?

      If your medical supply order is on an express next day delivery service, and does not arrive when expected, please contact us with your order number and tracking number if you have it (it is usually emailed to you) so that we can track the order.

      On a standard delivery (not express) If your order is not received within 7-10 days for UK and 14 days for international delivery, this should be notified by e-mail to customer services, with details of your order number.

      I have not received my order but the tracking says its been delivered.

      Please check in all of your safe places, and with your surrounding neighbours to see if your order has been left. If you are still unable to locate your parcel, please email our customer support team

      Contact our customer support team during office hours

      Delivery to Northern Ireland

      For deliveries up to £200 in value you can select a Royal Mail delivery service (excludes express delivery).

      For large orders over £70 to Northern Ireland you can now select courier delivery with delivery usually in 2-4 working days from dispatch for just £25.99. The price increase on the courier delivery to Northern Ireland is due to changes in customs regulations causing delays in delivery to NI following Brexit. 

      There are currently no free delivery offers for Northern Ireland. If you have any questions regarding delivery to Northern Ireland please contact  our trade team,

      European delivery 

      Since January 2021 exports from the UK to EU are now subject to import checks and EU countries may apply VAT , duty and fees associated with the import. As a result of this all of the international delivery services to the EU are much slower than they used to be due to delays caused by the new customs regulations for deliveries from UK to EU.

      Customers who wish to order from outside the UK, will now need to order offline through our trade team, and arrange their own courier collection from our warehouses for delivery, to their country. Their is a minimum order value for this of service of £100. 

      Valuemed medical supplies delivery information page last reviewed and updated 16/2/24

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