Valuemed privacy policy

As a professional medical supply company, we keep the details of our customers private. We respect your confidentiality, and we process your data in accordance with current data protection regulations.

All online orders are processed securely 

  • This site is fully encrypted through an https and has an SSL certificate. 
  • Payment information is processed securely by Stripe or Paypal. 
  • They will not disclose any of the details to any other third party.

Buy with confidence

We treat your purchase professionally and discreetly. We offer fully encrypted secure checkouts through Stripe payments and Paypal express checkout option for your convenience.

Your information

In order to process and fulfil your order, we require you to provide certain personal information. We will need your contact details including name, email, invoice address, shipping address and a contact telephone number. We only use this data to process and deliver your order and to collect feedback after your order has been delivered. We do not sell your data.

If you set up an online account when you place your order this information will also provide you access to account information, your order history on this site and will make purchasing products quicker & easier for you in future. You do not have to set up an account on this website to place an order.

Your e-mail address

  • We do not e-mail you unless it is to do with your order 
  • We do not sell your e-mail information to anyone else.
  • You will receive an e-mail when you place your order confirming receipt of the order and another one when your order is dispatched. 
  • You may also receive a thank you e-mail from us with our customer services contact information advising you what to do in case you need to contact us. 
  • We may also need to e-mail you regarding your order or in response to an enquiry from you.
  • You may then receive an e-mail approximately 7-14 days later from our reviews collection service asking you to leave a review. You can leave the review anonymously. 
  • The review collection company process your data in accordance with current data protection regulations and will not distribute your information to third parties.
  • We do not sell or distribute our e-mail lists to third parties.

Your telephone number

  • A contact phone number is useful in case we need to contact you regarding your order or there are problems with your delivery or if an item is out of stock. 
  • You may enter a mobile or landline phone number. 
  • This telephone number is only shared with trusted parties for the purpose of order processing, payment processing, customer services and delivery of your order.
  • We do not sell or distribute our telephone number lists to third parties.
  • If you do not enter an e-mail address when you place your order all correspondence regarding your order will be sent by SMS text message, if you have given a mobile phone number


We do not send you any marketing information about our own products and services unless you have opted in for us to do so during the checkout process .We will not sell your information to anyone else.

Business Customers

You can rest assured, that we will not sell or disclose your private details, to third parties.

Business customers include:

  • NHS trusts
  • Primary care trusts
  • Community drugs teams
  • UK police
  • UK prisons
  • Universities
  • Schools
  • Research laboratories
  • UK charities,
  • Government agencies
  • GP's
  • Clinics
  • Many small, medium and large businesses both in the UK & abroad.


  • Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details 
  • If you select the 'Remember Me' Option. 
  • They are also used after you have logged on as part of that process. 
  • You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
  •  If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchase.
  5. Only disclose information to third-parties for goods delivery purposes & review collection

Valuemed privacy policy page

Date of approval: 16/07/18

Policy last reviewed and updated 23/10/23

Next review date: 23/10/24

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